Overview

EN Wellness Pvt. Ltd. (The 'COMPANY') sell its products through the Company Direct sellers and Authorized C&F of the Company. Company is known for offering quality and standard products. We try our best to fulfill the requirement of the Consumer of the Company, still in case if consumer want his/her order to get cancelled, then he/she can use this policy.

The interest of the consumer must be kept in mind while making the decisions. Required actions need to be taken into consideration for enhancing the rights of the consumers. In order to protect the consumer, his right needs to be protected. The consumer policy has been prepared keeping in mind the interest of the customer which has been considered as consumer friendly.

For better services and customer satisfaction, the online platforms offer a very easy cancellation policy. If you have ordered something from Vstaarplus and want to cancel it and looking for refund, then the same will be delivered to you with some simple steps. Let's check them out.

Applicability

The applicability for the cancellation policy shall be applicable to all the customers who opt for cancelling the order due to any reason whatsoever.

Definition:

1. Company means 'EN Wellness Pvt. Ltd.'
2. Product means 'Product or Products'
3. Cancellation means 'In case you have purchased a product and is not satisfied with the products, you can surely cancel the product'

Type of order cancellation

1. By consumer

Under two conditions, cancellation of the product shall be considered acceptable. The conditions include before generating of the invoice and after generating the invoice.

1. In case of Cancellation of order before generating of invoice

Process shall be as follows:

1. Consumer get option related with order cancellation, after placing the order for the product/products but before generating of the invoice.
2. Separate pop-up shall be shown to the consumer for cancelling the order.
3. You may use about the pop-up regarding cancellation of your order by clicking before generating of the invoice, separate link for the cancellation tab shall be removed from the consumer panel.
4. After cancellation of save order, if amount is already paid to the company or authorized C&F, consumer can approach the company or authorized C&F for refund, if any.

2. In case of Cancellation of order after generating of invoice

Process shall be as follows:

1. A customer can cancel his/her order within 24 hours after generating the invoice and before the release / dispatch/ shipment of the products.
2. If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on [email protected] or call us on 1800 419 0703 (monday to saturday, 10 am to 07 pm).(Except holiday's)
3. After receiving mail or call, we will inform you accordingly.

2. By Company

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, without any claims or liability to pay any charges or interest on the amount. Some situations that may result in your order being cancelled include but are not limited to

1. In accuracies or errors in delivery or pricing information, technical or technological problems or problems identified in relation to credit / debit fraud.
2. There is no shipment and delivery over that place
3. Invalid Order
4. Out of stock
5. Incomplete address
6. No authentic sources

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

Refund Process

1. In the case of order payment (if any) made through Credit Card, Debit Card or Net banking directly into the authorized account of the Company, you will receive the refund without having any deduction into the source within 5days from the time of cancellation of the order.
2. If any payment has been made through C&F store, then you will receive the refund amount into the authorized KYC account or as per the details provided by you. (Name printed on the cancel cheque that has been provided by the consumer or Direct seller) within 7 days from the date of cancelling the order.
3. If your order is cancelled by the Company after your credit/debit card has been charged, the said amount will be refunded to that credit / debit card account.

General Terms:

• The cancellation of the shipment order shall not be allowed after dispatching the product.
• Request for the cancellation shall be accepted when it is accompanied by the invoice and the reason for the cancellation should be mentioned along with.
• Any one wish for the cancellation shall be applied through the registered e- mail id or the contact number.
• The request for the cancellation shall only be allowed only through the above- mentioned channels.
• No request for the cancellation shall be considered deemed to be accepted after 24 hours of raising the invoice.
• The request for the cancellation needs to be send via e-mail and will be approved after giving acknowledgement for the same.
• The cancellation shall be valid for the order placed and delivered in India.

Note- If we are unable to deliver the products within delivery date consumer may apply for order cancellation if he/she do not require the products.

Notification of Changes

We keep our Cancellation Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.

For any additional questions or support, reach out to [email protected]

RETURN,EXCHANGE AND REFUND POLICY

Overview

The Company EN Wellness Pvt. Ltd. (The 'COMPANY') sells its products through direct sellers and Authorized C&F of the Company. Company is known for offering quality and standard products to the consumers.

Applicability

This policy shall be applicable on the entire consumer who order placed through the Company website www.enwpl.com and bought />purchased the product from the company.

Object

Consumer, if unsatisfied with the products after purchasing and found products are not relevant for use, and in case of products delivered is different from the ordered products, then he/she can go for the below mentioned return and exchange policy and avail refund.

Term

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the General Terms and Condition which governs your use of our website www.enwpl.com (the 'Website').

Applicable Laws

The Consumer Protection (Direct Selling) Rules, 2021, Contract Act, 1872 and Sales of Goods Act, 1930 and Consumer Protection Act, 2019.

Purpose

Since consumer satisfaction is our primary motive, we welcome all the feedback and request of the consumer. We are always ready and willing to go the extra mile for our consumers.

Validity Period of Exchange/Replacement/REFUND

30 Days since the date of delivery of the product.

IMPORTANT CONDITIONS FOR RETURN OR EXCHANGE

The Refund or return and exchange of the product shall be inspected on its receipt. Please ensure that the following conditions need to be fulfilled before returning and exchanging the product:

1. The product must be in unused and original condition;
2. Product must have tags still on and be returned in original packaging
3. Returned/exchanged product must have no visible signs of use
4. Consumer shall inform about the return of the product to us within a period of 10 days since the date of receiving of the product;
5. Consumer should not accept any open box deliveries;
6. The return and exchange package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.

CRITERIA UNDER WHICH COMPANY WILL NOT ACCEPT RETURNS AND EXCHANGE

1. If anything goes missing from the package you've received including price tags, labels, original packing, freebies and accessories etc;
2. If the product is damaged due to misuse;
3. If any product that has been used or its durables have been installed on your site;
4. If it is found that certain products with tampered or missing parts or serial numbers;
5. If it is found that you have accepted an open box delivery, no request for return would be processed.
6. If it includes certain products that can't be returned due to health and hygiene matters.
7. If return request is made outside the specified time frame i.e., after a period of 30 days;

HOW TO MAKE A RETURN

You can easily return items by following these steps:

1. After delivery of the goods at the consumer premises, he/she can raise a request for return of the goods, if he/she found that the goods purchased is not relevant for him/her, within 30 days from the date of delivery, provided any seal/protection on the goods is kept unbroken and the goods are in saleable condition.
2. For carrying out the return request, you need to send an email to [email protected] for raising a request for return along with the scan copy of original invoice and reason stated along with.
3. The products must be returned to the original destination or the address proposed by the Company for accepting the return.
4. Company will acknowledge and get your request confirms if submitted with the relevant documents and on reasonable ground within 48 working hours of the request submitted.
5. Do not return any product, before receiving confirmation from our team. In case any product is returned without confirmation of the Company, we do not guarantee any credit or refund for that product.
6. After receiving the confirmation, consumer need to send the product duly packed (along with original packing and tags) to the below mentioned company dispatched address within 3 days from approval of return request.
7. Consumer shall ensure that the return product shall be duly packed, unused, and in saleable condition.
8. The Product return charges for consignment of the returned of products from the place of the consumer to the company sender address, shall be borne by the consumer only.
9. Further company shall bear the delivery charges of them from the place of the company to the place of consumer. Or consumer may collect the product from the nearby c&f of the company as per company direction.
10. After receiving the return products, company will process for return/refund against your request within 7 to 10 (seven to ten days) working days.
11. If the returned product is not received by the Company, it has been considered as the responsibility of the customer to trace the shipment. The Company is not considered liable for the lost items or the goods that are in transit.
12. Volume for the exchanges shall be counted in the month for which the exchanges have been made upon.

OUR OBLIGATIONS

1. Post receipt of the Returned Product(s), our Quality Check team will inspect the returned products. Once approved as an eligible return, we will initiate the replacement or refund for your transaction.
2. However, if the return is not approved as an eligible return, we will courier the same Product(s) back to you.
3. In any of the either scenario, your return issue will be closed within 7 to 10 days of our receiving of the product.

TERMS AND CONDITIONS FOR AVAILING REFUND

1. For the payments made via Credit Card, Debit Card, or Net Banking directly to Company Authorized Account: You will receive the refund without any deduction into the source account within 7 to 10 (seven to ten days) working days from the date of receiving the products at company sender address
2. For the payment made at C&F Store: You will receive the refund amount into your Authorized KYC account or Account details provided by you ((Name printed on cancelled cheque shall be provided by the consumer or DIRECT SELLER) within 7 to 10 business days from the date of refund request.

EXCHANGE POLICY

We believe in delivering the best products which has been manufactured, keeping in mind the emotions and ethics of upcoming products trends available in the market and if you are unhappy with the product, exchange of the product shall be governed by and subject to Terms of use as well as below elaborated Exchange Policy:

If you have any problems with your order, especially in terms faulty product or if you come across any defects, we'll be happy to exchange the product.

Validity Period of Exchange/Replacement

Please return the unused item with packaging within 30 days of receiving your order/delivery.

Exchange/Replacement process

1. Exchange/Replacement At the Time of Delivery

When Consumer received product having External Damaged Packaging and visible at the time of Order Delivery

1. At the time of delivery, if you notice that the external packing of the consignment is damaged or tampered, we recommend not to accept the package and give your remarks on the courier delivery sheet/docket slip/courier receipt.
2. After that, raise a complaint with us immediately within 24 hours through the [email protected] we will handle such issues strictly and directly with the respective courier company.
3. In such an event, kindly intimate us with the details of your order. Once the package is received back at our warehouse, we will dispatch a fresh product to you.

2. Exchange/Replacement After the Delivery

When Consumer received product having internal l Damaged Packaging and not visible at the time of Delivery

After delivery of the goods, if the consumer found any defect in the product condition, then he/she can raise exchange request within 24 hours of delivery.

1. For exchange, send an email to [email protected] you also need to send unboxing video and pictures of defective product and scan copy of original invoice.
2. Along with it, the consumer shall also dispose off damage product and send a video of the same on above mail.
3. After receiving the mail, company will process for shipment of the replacement product within 72 hours after giving the acknowledgment.

Refund in place of Exchange products

1. If consumer received either Damaged External Packaging at the time of Order Delivery or Damaged Internal Packaging after Order Delivery: Consumer at his own discretion, approach the company for refund instead of exchanged products.
2. In the mentioned scenario, consumer needs to send a mail to [email protected] and avail a request for refund instead of exchange of product.
3. After receiving the request and after acknowledging the products at the Company warehouse within 7 days, the company can process for the refund.

NOTE:

1. Except for the events as explicitly stated in this Policy, you will not be entitled to any cash refunds as per our policy. A return will only be made in the form of a credit to your Bank account. With respect to the products returned by you, the decision taken by our Quality Check Team shall be considered final and binding.
2. Return the unused item with packaging within 30 days of receiving your order/delivery.
3. Exchange will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.
4. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
5. In certain cases where the company is unable to process a replacement for any reason whatsoever, a refund will be given.
6. In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.'
7. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
8. Kindly Note- the Company will refuse to accept the returns if any of the above conditions are not met.

For any additional questions or support, reach out to at- [email protected]